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Ordering, Shipping, and Return Information

Book Formats

  • Paperbacks: Our paperbacks are 6"x9" (15.2cm x 22.9cm) with four-color interiors. They are printed on high quality paper and use sewn bindings.
  • Digital editions: Our digital editions are available as PDF files (download Adobe Reader) and are completely free of DRM (Digital Rights Management) protections. For each title, we offer a version designed and tested for use on a computer. We are also adding printer-optimized versions that use minimal toner (so you can print them yourself). We are also experimenting with EPUB versions for use on the iPhone and Sony Reader.

Payment Options

  • Credit cards: We accept payment by Visa, Mastercard, Discover, and American Express.
  • Alternatives: We accept alternative forms of payment for volume orders. Let us know what you have in mind.

Shipping Options

Our books ship within one business day of your order. Books destined for non-European locations are shipped from our fulfillment center in Ypsilanti, Michigan, USA, just outside Detroit. Orders shipping to European destinations are fulfilled in Belfast, Northern Ireland, UK.

Shipping options to United States addresses

  • Standard: US$4.50 for the first book, US$2 for each additional book in the same order. Ships via US Postal Service; officially arrives within 2-4 weeks, but usually much faster.
  • Expedited: US$7.50 for the first book, US$2 for each additional book in the same order. Ships via US Postal Service; typically arrives within 2-3 days.
  • Next day: US$25 for the first book, US$4 for each additional book in the same order. Ships via UPS or Fedex; arrives next day by 10:30am.

    • Shipping options to United Kingdom addresses

  • Standard: US$6.50 per book. Ships via Royal Mail 1st class; typically arrives within 1-2 business days.
  • Next day: US$13.25 for the first book, US$6.50 for each additional book. Ships via Royal Mail Special Delivery; typically arrives next day by 13:00.

    • Shipping options to European addresses (outside the UK)

  • Standard: US$10.25 per book. Ships via Royal Mail Airmail; typically arrives within 3-6 business days.
  • Expedited: US$18.00 for the first book, US $6.50 for each additional book. Ships via Parcelforce Express Service; typically arrives within 2 business days.

    • Shipping options to all other addresses

  • Standard: US$15 for the first book, US$4 for each additional book in the same order. Ships via US Postal Service; typically arrives within 1-3 weeks.
  • Expedited: US$20 for the first book, US$4 for each additional book in the same order. Ships via UPS or Federal Express; typically arrives within 2 business days.

    • Digital Books:

  • Within minutes of your order, you will receive an email with download instructions (from the address sales [at] rosenfeldmedia.com). If you don't receive the email or have other problems downloading our digital books, please let us know immediately.

Returns

Is one of our books not meeting your expectations? We provide a 30-day, 100% money-back guarantee on all of our books, printed or digital.

  • Print books: For a refund, the book must be in resellable condition; the shipping cost is your responsibility. Please send returns to:
    For customers outside Europe:
    PSSC
    Attn: Returns Department
    660 South Mansfield
    Ypsilanti, MI 48197 USA
    For customers in Europe:
    Rosenfeld Media
    care of TDS
    11 Kilbride Road
    Doagh, Ballyclare, Northern Ireland BT39 0QA UK
  • Digital books: If you're dissatisfied with one of our digital books, please mail or fax us a note explaining why and certifying that you've deleted the file and its printed versions. Please use the mailing address or fax number listed in the help section below.

    • Need help?

    • Visit our customer forum.
    • Contact us via email: customerservice [at] rosenfeldmedia.com (email will get the fastest response).
    • Contact us via the web.
    • Contact us via phone: +1.718.568.9756.
    • Contact us via fax: +1.734.661.1655.
    • Contact us via postal mail:
      Rosenfeld Media, LLC
      457 Third Street, #4R
      Brooklyn, NY 11215 USA

    A Note for Booksellers and Distributors

    Unfortunately, we don't provide standard retailer and distributor discounts, and we take orders only via our web site (rather than via fax). We respect your way of doing business, but as a small publisher with a strong direct connection with our community, we can't justify doing business with you the traditional way unless you would like to place a high volume order (ten or more copies). If so, please contact us.