Meeting Design

Book

People resent meetings; usually deservedly so. But they’re really just a scapegoat for poor productivity. Using flexible and relatively simple techniques, it’s possible to make working together in meetings easier and more productive. Meeting Design takes a hard look at the design constraints of meetings themselves—such as time, number of people, and that pesky human brain (to name a few)—and provides tools to design the perfect…

Design for Understanding

Book

…tools to make sense of it all are stuck in the “computer-as-publishing-medium” era. In short, we’re given information, but not understanding. Design for Understanding will look at various ways you can help people make sense of confusing information. Bridging theory from cognitive sciences with dozens of practical examples, you’ll learn how to design rich, visual interactions that encourage people to play with and explore…

Interviewing Users

Book

…Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that’s not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You’ll move from simply gathering data to uncovering powerful insights about people.  …

Build Better Products

Book

With the vast improvements in technology over the last 20 years, it’s gotten easier and easier to build a new product. Unfortunately, it doesn’t seem to be any easier to build a great product that people actually want to use. Hundreds of new products launch every day, only to disappear into the oblivion of consumer disinterest. This book is a hands-on, step by step workbook to help product managers and entrepreneurs incorporate…

The Mobile Frontier

Book

…Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is ripe with opportunities to invent new and more human ways for people to interact with information. The Mobile Frontier will help you navigate this unfamiliar and fast-changing landscape, and inspire you to explore the possibilities that mobile technology presents….

Service Design

Book

…Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society….

Managing Chaos

Book

Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital…

Practical Empathy

Book

…Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully….

Orchestrating Touchpoints

Book

…roach. Orchestrating Touchpoints provides a pragmatic set of principles, methods, and advice for designing coherent, engaging end-to-end experiences. This unifying approach will ensure you keep focus on customer needs across time and space while building a culture of cross-functional collaboration. This book will help you: More successfully think about and design for cross-channels experiences Understand how time and space impact how people

The Dawn of Agentive Technology

Book

…Agentive systems employ artificial intelligence to help people accomplish difficult tasks in radical and amazing new ways. This emergent technology can help us unlock the true potential of user-centered design—but will confront designers, technologists, businesses, and governments with new tools and challenging scenarios. The Dawn of Agentive Technology will show you how to prepare for and unlock agentive technology’s limitless potential….