Accessible WordPress with Joe O’Connor

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…e talking to physicists, talk in physics, but if you’re talking to everyone, the mythical everyone, speak a language they know. Joe: Ensure that the link text makes sense out of context. Screen readers can separate out lists of things. They can separate out a list of links. If you used the default in WordPress, which is read more, or read more of this story, what they’ll hear is a list of links that say read more, read more, read…

Future Practice Interview: Jim Kalbach

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…information often work best, particularly when designing for a broad audience. Complex visualizations and tricky filtering mechanisms sometimes cause more problems than they bring value. Simple bars charts or just plain text lists can be more effective than—and just as powerful as—complicated visualizations. I think we still have a lot to learn around designing navigation of semantically enhanced content. Lou Rosenfeld: How does search fit into…

Future Practice Interview: Ginny Redish

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…r need. Respect your site visitors’ time. On the web, there’s always another web site, somewhere else to go, something else to do. Writing with simple, common words in short, straightforward sentences or bulleted lists or even fragments helps all of us grasp the information. We all read simple, short, common words quickly and easily; and high-literacy readers are often the busiest and least patient of your site visitors. Writing…

Customer Experience Data

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Adaptive Pather Brandon Schauer has a new blog, and one of his entries from last weekend reviewed an article in February’s Harvard Business Review called “Understanding Customer Experience.” He lists reasons why companies have trouble with customer experience, one of which is the following: “They recommend an evidence-based approach like voice-of-the-customer to making customer experience decisions (i.e., collect data,…

Cordy’s War Story: A Crisis of Credibility

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…us in. The apartment was dim. It smelled of litter box mixed with burnt Dinty Moore beef stew that Ramon, Roberta-call-me-Bert’s husband had overheated on the stove. The dingy plaster walls were covered in old shopping lists, written in a mangled scrawl that suggested vaguely menacing pathologies and personality disorders suffered by their author. The sofa we sat on smelled of cat piss, and the living room offered up no pretense of ever…

Researching Daily Life with Frances Harris

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…CATEA consumer network at CATEA, which is a listserv, or a roster, of about a thousand people with disabilities who would like to participate in research. We also posted invitations to participate on community and disability listservs, also in dependent living centers. We used both interviews and observations. That was an especially fun study to do, because we did get to observe as well as to interview. We did those during the 2011 and 2012…

A new card sorting tool

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…sability have released their brand-spanking new card sorting tool into beta release (it’s free until August). Their tool, called OptimalSort, caters for open and closed card sorts. The sorting interface is a spatial drag-and-drop. The thing I like best (and I will fully disclose that I was involved in this, so I should like it) is the analysis options. No stinkin dendrograms here, but lists of category names, detailed participant results…

The Future of Books?

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…Monday’s (14-Aug) keynote address at UX Week, Steven Berlin Johnson mentioned a possible “future” incarnation of a book. Books will be objects with lots of connected elements hanging off of them: comments, snippets, links to like material, addendums, etc. I kind of think this is what Lou Rosenfeld is doing with his new publishing approach right here. Snippets, addendums, templates, reference lists, examples, discussion……

Read Chapter One of Remote Research!

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…weeks: recruiting agencies usually require a couple of weeks to gather recruits, and writing out precise recruiting requirements and explaining the study to them can eat up a lot of time. Getting users from your own mailing lists can be faster and moderately effective, but what if you don’t have one? Or what if you’ve overfished the list from previous studies, or you don’t want to spam your customers, or you’re looking…