Designing useful, usable and desirable services
Blog Archive
- March 19, 2012: A Big Day - Completed Manuscript
- Today is a big day for us. We just completed and sent up the complete manuscript of Service Design: Designing Useful, Usable and Desirable Services to Rosenfeld Media. It has, of course, got to go off to reviewers and editors...
- March 2, 2012: Keynote and Workshop at Webdagene, Oslo, 26-28 September 2012
- Andy will be giving a keynote talk on Service Design at Webdagene, Norway's premier conference for web communicators in Oslo on 26-28 September 2012. The conference is hosted and organized by Netlife Research, a leading Norwegian user experience consultancy and...
- November 25, 2011: Dave Gray on Everything is a Service
- Dave Gray, co-author of the great book, Gamestorming, and one of Rosenfeld Media's strategic advisors has just written an excellent round-up of the rationale for service design in his Dachis Group blog post, Everything is a Service. Dave writes about...
- November 15, 2011: Lying and Insurance
- I've just written a post over on my Playpen blog about insurance and lying. The two seem to me to be tightly linked together. Many people have, at some point, either outright lied about or at least embellished an insurance...
- July 19, 2011: How much UX in the Service Design book?
- We're in the midst of refining the "Experiences" chapter of the Service Design book right now and we have some questions for our potential readers. As we are being published by Rosenfeld Media can we assume that you all have...
- June 14, 2011: Service Design: Raising More Questions Than Answers?
- Megan Grocki has written piece over at UX Magazine called Service Design: Setting The Stage For The Consummate Experience. She starts with running through some of the key influences from marketing, which is part of her background, and runs through...
- March 21, 2011: Why UX Professionals Should Care About Service Design
- Laura Keller has begun a blog about Service Design for UX folks on UX matters. Great to see as live|work has it's roots in UX when we just called it web design.In her post Laura says that the promise of holistic end-to-end UX...
- October 12, 2010: Welcome to Service Design
- We (Andy Polaine, Ben Reason and Lavrans Løvlie) are excited to be writing a book on Service Design for Rosenfeld Media - welcome to the book's working site. Service Design is a discipline that has now been ten years in...
