Books

Remote Research (duh), Rosenfeld Media 2010

Articles and Papers

• "Google, Stanford, and The Government Fight Swine Flu", Boxes & Arrows, Feb 2010
• UCSF case study for Bill Albert, Tom Tullis, & Donna Tedesco's Beyond the Usability Lab, Morgan Kaufmann, 2010
• "Researching Video Games the UX Way", Boxes & Arrows 2009
• "Portable Research", IA Summit, 2009 (download audio)
• "The Science of Fun", CHI, 2008
• "The Client Speaks", UPA Magazine #7.3, 2008
• "Guide to Remote Usability Testing", OK/Cancel, 2006