Templates
- Templates for Combing and Grouping data in Microsoft Word and Excel
- Python scripts for the PC and the Mac to generate the diagram from a template.
- Introduction Letter to Interview Participant explaining the research project and format of the interview
- Introduction Letter to Interview Translator outlining the role you wish the translator to play during a foreign-language interview
- Moviegoer Recruiting Spreadsheet
- Template for printing to sticky notes
Appendices
Guides
- Explanation of Six Sigma and how Voice of the Customer research relates to mental models.
- How to Listen to Interviews on Your iPod
- More on printing mental model diagrams, with real-life examples.
Presentations
- Slidecast Sparking Creativity Through Empathy (57 min) from @Media conference, London UK, May 2008
- Slidecast Innovation is Overrated (1 hour 11 min) from Web Directions North conference, Vancouver BC, Jan 2008
- Video of me presenting a Google TechTalk Digging Beyond User Preferences (1 hour 3 min) at Google, Mountain View, CA, July 2008
- Video of me presenting a Yahoo TechTalk Empathy & Innovation (1 hour 10 min) at Yahoo, Sunnyvale CA, April 2008
- Virtual Seminar Getting Into Your Customer's Head (2 hours, for a fee) in association with UIE, Boston MA, Feb 2008