This year UX Week will be in San Francisco instead of Washington DC. Another thing that is new is that there will be 3-hour workshops on the first day, and I'm teaching one of them! The workshop will concentrate on getting to the core of what your customers are doing. Getting past high-level concepts and your own assumptions is difficult. This workshop will help you learn to strip things back to the real reasons behind them, both while conducting research and while analyzing data already collected. Tuesday 12-Aug-08, 2-5pm at The Palace Hotel. Use the code FOIY for a 15% discount on registration.