I made a pact with the folks in my class at the IA Summit Friday 23-Mar-07. They wanted a sneak peek at my chapter on task analysis. In return they enthusiastically promised to give me feedback on what's missing or what's not yet clear. Even if you couldn't attend the class, maybe you can help, too. So here it is --Chapter 8: Analyze the Transcripts (1,486Kb PDF).

24-May-07 Update: the book is going into production now. I've taken down this chapter. Later, when it's final, with illustrations and everything, we will post the most asked for chapter.