CHAPTER 1: The scope of design in healthcare

CHAPTER 2: Giving People What They Want: A Health Consumer's Experience

CHAPTER 3: People Finding their Own Way: Health 2.0 / Medicine 2.0

CHAPTER 4: The Empowered Patient: Self-educating and self-healing

CHAPTER 5: Where does it Hurt? The Pains of Poor Service Design

CHAPTER 6: Design for Healthcare Education

CHAPTER 7: From Hospital to Hospitality: Information design for unit workflow

CHAPTER 8: Enhancing physician effectiveness by design

CHAPTER 9: Integration of design in a fragmented healthcare system

CHAPTER 10: Personal Health 2.0 Everyday personal health - UX and emerging design